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Customer Service Virtual Assistant (LatAm) at Hey Lieu
Tijuana, Baja California, Brazil -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Organizational Skills, Attention To Detail, Problem-Solving, CRM Tools, Scheduling, Follow-Up, Empathy, Administrative Support, Time Management, Professionalism, Feedback Gathering, Conflict Resolution, Reliability, Detail-Oriented

Industry

Business Consulting and Services

Description
About the Client: We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress-free moving process. Position Overview: We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. Key Responsibilities: Respond to customer inquiries via phone, email, and chat promptly and professionally Provide quotes, answer service-related questions, and assist with booking moves Coordinate scheduling changes and update internal systems accordingly Conduct post-move follow-ups to gather feedback and address any concerns Escalate complex issues to management when necessary Maintain accurate and up-to-date customer records Assist with administrative tasks as needed (CRM updates, reporting, etc.) Qualifications: 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required) Excellent written and verbal communication skills Strong organizational skills and keen attention to detail Ability to stay calm and empathetic under pressure Familiarity with CRM tools (experience with SmartMoving is a plus) Ability to work U.S. office hours Fast, reliable internet connection and professional work environment Preferred Skills: Experience working with U.S.-based customers Familiarity with scheduling or dispatching systems Problem-solving mindset and proactive communication style
Responsibilities
The Customer Service Virtual Assistant will handle customer inquiries, assist with scheduling, and resolve concerns to ensure an excellent client experience. They will also conduct post-move follow-ups and maintain accurate customer records.