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Customer Service / Virtual Assistant at VirtueStaff
Islamabad, Islamabad Capital Territory, Pakistan -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Virtual Assistance, Communication Skills, Problem-Solving, Multitasking, Time Management, CRM Systems, Digital Communication Tools, Organization, Detail-Oriented, Team Collaboration, Social Media Management, Content Updates, Customer Feedback, Administrative Tasks

Industry

Staffing and Recruiting

Description
VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team! Responsibilities Deliver outstanding customer service by responding to inquiries via phone, email, and chat Assist customers with their account-related questions, issues, and order processing Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records Document and track customer interactions and escalate unresolved issues as necessary Collaborate with team members to refine customer service processes and enhance overall client experience Help with social media management and content updates when required Provide feedback on customer service strategies and suggest improvements Proven experience in customer service, virtual assistance, or a similar role Excellent communication skills, both written and verbal Strong problem-solving skills and a customer-first attitude Ability to multitask and manage time efficiently in a remote setting Familiarity with CRM systems and various digital communication tools Highly organized and detail-oriented Ability to work independently as well as part of a team Experience with social media platforms and digital marketing is a plus Work From Home Performance Bonus
Responsibilities
The role involves delivering outstanding customer service through various communication channels and assisting with administrative tasks. Additionally, the assistant will document customer interactions and collaborate with team members to improve service processes.