Customer Service - Warehouse Associate at Ewing Outdoor Supply

Santa Cruz, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Delivery driving, Communication skills, Product knowledge, Inventory management, Cross-selling, Time management, Math skills, Physical stamina, Multi-tasking, Problem solving, Safety compliance, Forklift operation, Tractor operation

Industry

Wholesale

Description

Pay range: **$20.00 + DOE** We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

Responsibilities

The associate will provide excellent customer service by greeting clients, answering product questions, and managing sales transactions. Additionally, they will perform delivery duties, including loading and unloading products while adhering to safety regulations.