COMPANY OVERVIEW

Restwell Sleep Products is a well stablised privately owned and operated manufacturer and distributor of mattresses, foundations, and other related sleep products. With over 35 years in business, our manufacturing location is based in Surrey, BC, and we supply some of Canada’s largest national retail chains, as well as hundreds of independently owned retail bedding and furniture stores in Western Canada, with such well-known brands as Spring Air, NOVO Sleep, and Pure Energy.
Our workplace culture is both energetic & respectful, plus our team is close-knit and fun to work with! We are looking for the person who assumes this role to be a driving part of what makes our company special, as well as successful!

SUMMARY

The Customer Service and Warranty Manager is responsible for collecting information on current and potential warranty claims, following up with customers regarding claims, and maintaining an accurate database. Liese with different departments within the organization to maintain accuracy of product inventory and customer inquiries. The role involves delegating work responsibilities and facilitating communication with various departments and schedule pickups and returns.
Additionally, the Customer Service and Warranty Manager serves as the primary point of contact for customer inquiries regarding product warranties, creates tickets, repairs and maintains products as specified by customers, oversees inventory control, and manages product returns for credit, disposal, or resale. The Customer Service and Warranty Manager is responsible for covering shifts for the Logistics Coordinator. In this role, they coordinate drivers and manage the pickups and deliveries of products to ensure smooth operations.

REQUIREMENTS

• five (5) + years of experience in product warranty, customer care, products repairs, budget, supervisory and inventory control
• A college diploma or certificate in finance management, business administration or economics
• Excellent time management and negotiation skills
• Must posses leadership skills and active learning
• Excellent attention to detail and mathematics
• Able to work independently and/or part of a team
• Excellent communication skills: reading, speaking and writing
• Must possess great skills at multi-tasking, accuracy forecasting and a sense of urgency
• Great understanding of technology and innovation, experience importing and utilizing the database portals and excellent knowledge of industry standards.

Please refer the Job description for details