JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services. A strong ability to engage with customers over the phone and through various channels is essential.

QUALIFICATIONS

• Proven experience in a customer service role is preferred.
• Strong communication skills in English; bilingual or multilingual candidates (especially Spanish) are highly desirable.
• Proficient in data entry with attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Experience in sales or upselling techniques is a plus.
• Excellent interpersonal skills with the ability to build rapport with customers.
• Familiarity with CRM software is an advantage. Join our team and contribute to creating memorable experiences for our customers while developing your career in a supportive environment!
  Job Types: Full-time, Part-time
  Pay: $17.85-$20.00 per hour
  Expected hours: 20 – 40 per week

Experience:

• Customer service: 1 year (required)

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, services, and promotions.
• Assist customers in placing orders and processing returns.
• Utilize data entry skills to maintain accurate customer records and update account information.
• Identify opportunities for upselling additional products or services during customer interactions.
• Analyze customer feedback to improve service delivery and enhance the overall customer experience.
• Maintain a professional demeanor while demonstrating excellent phone etiquette.
• Collaborate with team members to ensure seamless service delivery.