We are seeking a motivated and capable Customer Services Administrator to join our team on a 6-month temporary basis. Based at our offices in High Wycombe, this is a fantastic opportunity to gain experience within a fast-paced, market-leading company in the ventilation industry. At the end of the 6-month period, there will be a review of the role and performance, with the potential for extension or consideration for other opportunities within the business.
This temporary role is ideal for someone with previous experience in customer service or client-facing roles, who can quickly adapt, contribute confidently, and provide high-quality service from day one. Strong CRM and administration skills, coupled with a proactive approach and excellent communication, are essential.

QUALIFICATIONS/ KNOWLEDGE:

• Fluent English, both spoken and written is essential
• Proficient in Microsoft Outlook, Word, and Excel

SKILLS:

• Strong customer service skills and the ability to interact confidently with customers and colleagues;
• Has excellent written and verbal communication skills;
• Organised, adaptable, and able to prioritise effectively
• Experienced in working in a busy environment working to targets and deadlines;
• Confident phone and email handling

EXPERIENCE:

• At least 3 years in a customer service or client service role
• Experience using CRM systems (essential)
• Complaint handling and resolution
• Previous experience of processing export orders including associated paperwork would be beneficial, but not required as training would be provided.
  Job Type: Temporary
  Contract length: 6 months
  Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Work Location: In perso

• Responding to incoming calls and emails in a professional and timely manner
• Processing customer orders and handling sales administration
• Issuing accurate quotations for ventilation systems to a range of stakeholders
• Managing customer return requests and processing credits
• Handling customer enquiries and resolving complaints when required
• Updating CRM systems with all relevant customer interactions
• Preparing daily, weekly, and monthly customer service reports
• Collaborating with internal departments to ensure seamless service
• Supporting internal and external sales teams as needed