JOB SUMMARY

We are seeking a detail-oriented and proactive Customer Service Administrator to join our team. The ideal candidate will possess strong organisational skills and a commitment to providing exceptional administrative support. This role involves managing various administrative tasks, ensuring smooth operations, and maintaining effective communication within the team and with clients.

EXPERIENCE

• Previous office experience is essential, with a focus on administrative roles.
• Proficiency in computer skills with experince with Microsoft Office Word, Outlook and Excel.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Previous clerical experience will be beneficial in performing daily responsibilities efficiently. We look forward to welcoming a dedicated Service Administrator who is eager to contribute to our team’s success while enhancing their professional skills in a supportive environment.
  Job Type: Part-time
  Expected hours: 27.5 per week
  Work Location: In person
  Reference ID: Uckfield Office 202

• Manage incoming phone calls with professional phone etiquette, directing inquiries as necessary.
• Maintain accurate data entry records and update client information in our systems.
• Handle clerical tasks such as filing, scanning, and organising paperwork efficiently.
• Process orders from trade customers
• Print and send invoices to customers
• Answer trade enquiries
• Resolve customer complaints
• Answer product questions from members of the public.
• Contact trade customers regarding stock levels and orders
• Provide the field sales team with information and administrative support