In our Customer Service Administrator role, you’ll be delivering a first-class customer experience across various methods of customer contact (including on-line services, social media, web forms and in person); with a strong focus on providing an early resolution.
??Location: Rushden Office, with potential travel to our head office in Milton Keynes up to 2 days per week
??Salary: Up to £27,100 per year
??Contract: 9 month contract
?Your week: 36.25 hours per week, Monday to Friday 9am to 5pm.
?Snapshot of your role

This is what your day will look like as our Customer Service Administrator:

• To monitor, record and respond to inbound customer digital and social media enquiries, providing a response within service level agreements and taking ownership of the enquiry through to completion.
• To monitor cases and activities in the Customer Services and Repairs dashboards. Allocate tasks where required ensuring that cases do not go overdue and are completed within service level agreements. Take ownership and resolve any cases where possible. Escalate to the Customer Services Team Leader any instances of non-compliance with service level agreements.
• To provide front line reception services at our Rushden office, providing an excellent level of customer service to any external visitors and colleagues visiting the office. During busy periods within the Access Centre, support the Customer Services Advisors by taking inbound telephone calls to achieve key performance levels, delivering an excellent level of customer service to our customers and resolving their enquiry at first point of contact.

??Your toolkit for success

To thrive in our Customer Service Administrator role, you’ll need:

• Knowledge of IT applications such as Word, Excel, email and Microsoft Outlook.
• Prioritise workloads and is able to meet set deadlines and produce work accurately.
• Deliver a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).

To thrive in our Customer Service Administrator role, you’ll need:

• Knowledge of IT applications such as Word, Excel, email and Microsoft Outlook.
• Prioritise workloads and is able to meet set deadlines and produce work accurately.
• Deliver a multi-channel customer service (i.e., by phone, face-to-face, on-line etc)