ABOUT YOU:

We are looking for a highly organised, self-motivated and enthusiastic individual who is a team player and up for the challenge of being part of a busy team. To join our team, you will:
· Be willing to lean and be enthusiastic.
· Be confident and effective communicator, both written and verbal.
· Be able to problem solve, use own initiative and judgement.
· Be able to manage and prioritise workloads effectively.
· Be flexible adaptable, and open to new ideas.
· Have Strong IT Skills.

As an NFU Mutual Customer Support Adviser you’ll be the backbone of the team in our Dungannon office where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Adviser you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customer’s needs.
As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations. You will also Identify and initiate cross-selling opportunities and activities to new and existing customers & obtain customer appointments for our Financial Advisor - all whilst building long-lasting customer relationships.
We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.
Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.