Customer Services Adviser at Stirling Council Career Site

Stirling, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

30912.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem Solving, Conflict Resolution, Record Keeping, Multi-channel Support, Collaboration

Industry

Government Administration

Description

Closing Date: 23rd June 2026 Contract Type: Permanent Salary: £29,361 - £30,912 Hours: 35 per week Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you! About the Role As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it’s resolving an issue, offering guidance, or simply making someone’s day a little easier, your role is all about putting the customer first. What You’ll Do * Handle customer enquiries using a variety of media channels * Provide clear, accurate information and solutions * Maintain detailed and up-to-date customer records * Collaborate with internal teams to resolve complex issues * Contribute to a positive working environment What We’re Looking For * Excellent communication and interpersonal skills * A genuine passion for helping people * Strong problem-solving abilities * Ability to stay calm under pressure * Previous customer service experience is essential What We Offer * Comprehensive training and ongoing support * Opportunities for career progression * A friendly and inclusive team environment * Flexible working options * Employee discounts and wellbeing initiatives Interviews will be held on Thursday 9th July. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. Job Description [https://www.stirling.gov.uk/media/hpydlsir/customer_services_-adviser_je06_08022024_a3298.pdf] Additional Salary Information [https://www.stirling.gov.uk/media/vatdduvx/salary-additional-info-6.pdf] Stirling Information [https://www.stirling.gov.uk/media/arjfm1fz/stirling-council-recruitment-pack.pdf] The Benefits * 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles. * Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week * Biennial incremental progression until top of your payscale is reached * Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/ [https://www.scotlgpsmember.org/about-the-lgps/] * Up to 6 months full sick pay and 6 months half pay dependent on length of service * Carers Leave * Up to 4 weeks paid Paternity Leave * Access to Health & Wellbeing support * Ongoing opportunities for Learning & Development * Cycle to Work Scheme * Lift share Scheme * Car Lease Scheme * Technology Benefit Scheme

Responsibilities

Act as the first point of contact for customers to provide accurate support and guidance across all council services. Handle enquiries via various media channels and collaborate with internal teams to resolve complex issues.