CONTRACT TYPE: FIXED TERM 15 MONTHS

Are you enthusiastic about helping people and ready to kickstart your career in public service? Luton Council is looking for a Customer Services Apprentice to join our busy frontline team. This is a fantastic opportunity to gain valuable experience while working towards a nationally recognised qualification.

ABOUT US

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

ABOUT THE ROLE

As a Customer Services Apprentice, you will be the first point of contact for residents, assisting with enquiries either face-to-face, by email or by telephone. You will play a key role in delivering excellent customer service, ensuring that every interaction is professional, respectful, and helpful.

KEY RESPONSIBILITIES

• Deal with public enquiries in a polite and tactful manner.
• Accurately gather and establish facts to resolve problems efficiently.
• Follow procedures and absorb latest information quickly.
• Use Windows-based systems confidently; basic keyboard and admin skills required.
• Undertake basic calculations (e.g. adding, subtracting, multiplying, dividing).
• Take concise and accurate interview notes.
• Complete administration tasks including scanning, addressing, and indexing documents.
• Support service delivery during busy periods, which may require adjusted working hours.