Contract Type: Permanent
Hours: 37.5 hour per week, between 8am - 6pm on a rota basis (Monday-Friday)
Workstyle: Roaming involving a mix of home working and office
Closing Date: Sunday 14 September 2025 (We’re keen to attract strong candidates for this important role - early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional information: This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.
Do you thrive in a fast-paced contact centre where every call is an opportunity to make a difference? Are you passionate about helping people and skilled at resolving issues quickly and effectively? Are you ready to grow your career in a dynamic, customer-focused contact centre environment? If you enjoy working in a supportive team where your voice matters and your impact is felt daily, then you belong at Bromford!
As a Customer Services Advisor, you’ll be the first point of contact for our customers - handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it’s a repair request, a rent query, or an issue in the home, you’ll be the calm, capable voice that guides our customers to the right solution. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time.

REQUIREMENTS:

• Previous experience in a contact centre or similar high-volume customer service role is beneficial
• A positive attitude and genuine desire to help customers
• Strong IT skills and attention to detail
• Ability to stay clam and focused under pressure
• A commitment to building a long-term career in customer service.
  Join Us: These are permanent, full-time roles. You’ll work between 8am - 6pm, Monday to Friday, on a rota basis. This is a phone-based role with a mix of office working (Wolverhampton, WV10 6TB) and home working once training is complete.
  Apply Now: Ready to take the next step in your contact centre career? Join our team and help us provide exceptional service to our customers - one call at a time. Apply today!
  Closing date for applications is Sunday 14 September 2025. Interviews will be taking place between 15 and 26 September at our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interes

• Respond to a wide range of customer queries via phone and digital channels
• Deliver clear, accurate information and solutions in a timely manner
• Work collaboratively with other teams to resolve customer issues
• Keep detailed records of customer interactions and follow up as needed.