OVERVIEW

We’re looking for an organised, proactive, and people-focused Customer Services Advisor to join our Business Support team on a maternity cover contract at TCFM’s Head Office.
This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You’ll be a first point of contact for internal colleagues and external customers — resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.

KEY RESPONSIBILITIES

• Respond to a wide range of internal and external queries, providing timely and effective resolutions
• Support operations with administrative tasks, workforce planning, and report coordination
• Communicate across departments to ensure effective service delivery and issue resolution
• Book meetings, travel, accommodation, and manage shared workspaces
• Handle internal stock ordering and confirm deliveries
• Maintain holiday calendars for the support team and take 1st line support calls
• Assist with helpdesk functions and project support as required
• Carry out general administrative duties and ad-hoc office support tasks