ABOUT US

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

ABOUT THE ROLE

We have an exciting opportunity for a driven, confident, and self-motivated individual to join our Aftercare Excellence team as a Customer Services Advisor.
In this role, you will be responsible for managing a specific area of the business and providing exceptional post-sales support to both customers and vendors. Your focus will be on delivering excellent service, resolving queries, and ensuring a positive customer experience.

WHAT YOU WILL BE DOING IN THIS ROLE

• Processing product returns, ensuring all relevant documentation is completed accurately.
• Liaising with couriers and logistics partners, both internal and external, including those used by our vendors.
• Communicating with internal colleagues to ensure timely and co-ordinated support for customer needs.
• Investigating and resolving customer queries via email and telephone, delivering excellent service at every interaction.
• Working independently within your assigned business area while also providing support to the wider Aftercare Excellence team.
• Collaborating with vendors and manufacturers to ensure their specific procedures are followed for returns and related enquiries.

WHAT YOU WILL BRING TO THE ROLE

• An excellent telephone manner and the ability to communicate effectively with all customers, including handling challenging conversations with confidence and professionalism.
• A genuine drive to learn about our vendors, products, systems, and the wider business.
• Strong IT literacy, including proficiency in the full Microsoft Office Suite.
• Previous customer service experience within a large or fast-paced business environment.
• Exceptional problem-solving skills, with the ability to think critically and creatively to find solutions.