PACKAGE DESCRIPTION

• Discretionary on-target bonus of 5%. Up to a maximum of 10% dependent on company and personal performance.
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover.
• Healthcare cash plan.
• 6x salary death in service.
• Paid volunteering day.
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP.
• Employee Assistance Programme.
• A range of shopping discounts from major high-street retailers.

ABOUT THE ROLE:

Shifts are Monday to Friday between the hours of 08:00 and 18:30. Our working week is 37.5 hours in total and our shifts work on a rolling rota of 08:00 – 16:30, 09:00 -17:30 and 10:00 18:30.
This role sits under our ‘hybrid’ persona meaning a blend of home and office-based working, to suit you and the needs of the business. You will be provided with full equipment and support to fulfil your role. Please note the 5-week induction and training period will be primarily office based and run from 08:30am to 5pm; this is to provide you with the best possible support during the start of your journey with MPS.

MAIN RESPONSIBILITIES

• As an Advisor you will support our members and manage their queries via telephony and email channels.
• Take ownership of member enquiries managing them through to earliest possible resolution and making sure all actions are recorded on the relevant database.
• Act as first point of contact and resolution for complaints, issues, and disputes.
• Work in collaboration with other business areas when needed to ensure that the service to the member is as seamless as possible.