Customer Services Advisor at Nuffield Health

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

12.84

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales, Communication, Telephone handling, Appointment scheduling, CRM, Salesforce, Organizational skills, Relationship building, Administrative support

Industry

Wellness and Fitness Services

Description

Customer Service Advisor Wolverhampton | Administration | Fixed term | Part Time 15 hours per week - Maternity Cover Salary of £12.84 per hour Our Customer Service Department currently have an opportunity for a Customer Service Administrator . Start your journey with us whilst we’ll support you to be your best. The Nuffield Health Wolverhampton Hospital is set in six acres of beautiful wooded grounds and is a modern, well-equipped hospital. Our team of compassionate nursing staff provide individual care 24 hours a day, making sure your hospital stay as comfortable and relaxing as possible. The opportunity As our Customer Service Administrator you will often be the first point of patient contact and will provide an excellent customer service experience to all visitors that call or come to the hospital for advice, ensuring you build strong relationships with internal and external customers, giving timely and correct advice when requested. The Role · Handle telephone and website enquiries · Provide the customer with timely and appropriate advice regarding our consultant specialities, services and pricing options · Provide an efficient, friendly service, which involves customer and consultant contact both on the telephone and face to face · Make straightforward appointment bookings and amendments · Provide the customer with Self Pay quotations The person To succeed as a Customer Service Administrator, you will need: · Experience of working in a sales/customer services role · Be able to demonstrate strong customer service skills gained within a customer service environment · Professional, self motivated and enthusiastic with excellent organisational skills · Proactive to convert enquiries using a CRM Salesforce system to track and measure enquiries · Be used to working across teams and with colleagues at all levels of the organisation. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. At Nuffield Health, you can access everything from free gym membership to private healthcare and financial advice. At Nuffield Health, we take care of what’s important to you. About Nuffield Health Wolverhampton Hospital We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients’ wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.

Responsibilities

The Customer Service Administrator acts as the first point of contact for patients, handling telephone and website enquiries while providing information on services and pricing. They are responsible for managing appointment bookings and amendments while maintaining strong relationships with both internal and external customers.