OVERVIEW

Vision Linens is a leader in global textile manufacture and distribution. Our customer base comes from global accommodation providers, renowned high street retailers and E-Commerce platforms, laundries, public bodies and healthcare organisations. We aspire to be the preferred supplier and distributor of luxury, performance and specialist textiles to leaders in global hospitality, healthcare and retail markets.
We are looking for a Customer Services Advisor for a 12 month fixed term contract, to support Retail, Hospitality, Public Bodies & Healthcare organisations, working 37 hours per week.

SKILLS REQUIRED

· Proven experience in customer services or sales support roles
· Excellent telephone etiquette and a confident professional approach
· Ability to remain calm under pressure and handle conversations with empathy
· High attention to detail and accurate data entry skills
· Analytical mindset with the ability to assess customer needs and recommend suitable solutions
· A passion for customer satisfaction and problem-solving attitude
· Experience in managing escalated issues effectively
· Willingness to make outbound calls to follow up with customers as needed.
· A genuine team player, working collaboratively with colleagues and our customer base

RESPONSIBILITIES & DUTIES

· Engage with customers via inbound and outbound verbal and written communication
· Deliver tailored solutions to retain customer satisfaction and resolve high-level customer complaints with confidence and professionalism
· Use effective questioning and listening skills to identify root causes and resolve issues promptly
· Accurately document customer interactions and account updates using our CRM system
· Liaise with various departments on behalf of the customer

ADDITIONAL DUTIES

From time to time the company may require the Customer Services Advisor to perform duties outside of this specific remit. Any additional duties will be agreed and in line with the Vision Linens business needs and model.