Join Ecolab’s call centre in Caerphilly, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

MINIMUM QUALIFICATIONS:

• High school qualifications or equivalent.
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook.
• Experience using Customer Service software.
• No immigration sponsorship available for this position.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree completed or in process.
• Ability to accurately type a minimum of 25 words per minimum.
• Ability to interact professionally with others and work independently in a fast-paced environment.
• Prior experience utilizing a multi-line telephone system.
• Strong problem solving and interpersonal skills.
• Excellent verbal and written communication skills.
• Highly dependable team player.
• Ability to prioritize workload and complete responsibilities on time.
• SAP knowledge.
  If you are excited about this opportunity, don’t be put off by all the experiences and qualifications in our job descriptions, we encourage you to apply anyways. You never know you could be just the right candidate for this position or for other roles.

WHAT YOU WILL DO:

• Process 60-100 inbound calls per day.
• Manage outbound calls, depending upon volume.
• Must possess solid problem solving & interpersonal skills.
• Handle all calls in a prompt and courteous manner.
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems.
• Complete a call on screen accurately while speaking with the customer.
• Process orders, literature requests, and applies information to our customers.
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues.

THIS ROLE IS A FOR A MATERNITY COVER

• Candidate must reside in: Caerphilly or surroundings.
• The working hours are from 8 am – 6 pm working on a shift rota.
• Compensation package offered: 25K + Attractive Benefit Packet with MERIT/BONUS.