Customer Services and Logistics Team Leader at Sika AG

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Team Leadership, Order Processing, Invoicing, Issue Resolution, KPI Monitoring, Scheduling, Inventory Management, Transportation Optimization, ERP Systems, CRM Systems, Performance Reporting, Safety Regulations, Supply Chain

Industry

Chemical Manufacturing

Description

Company Description Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries around the world and manufactures in over 300 factories. Its 33,500 employees generated annual sales of CHF 11.23 billion in 2023. Job Description Lead, coach, and support the customer service team to achieve performance targets. Ensure timely and accurate order processing, invoicing, and issue resolution. Handle escalated customer inquiries, complaints, and service concerns professionally. Monitor KPIs such as response time, order accuracy, and customer satisfaction. Develop and implement customer service standards and procedures. Coordinate inbound and outbound logistics activities. Ensure efficient scheduling of deliveries and shipments. Work closely with warehouse teams and transport providers to ensure on-time delivery. Monitor inventory levels and collaborate on stock planning. Resolve delivery issues and implement corrective actions. Optimize transportation costs and logistics processes. Identify opportunities to improve operational efficiency. Maintain accurate records and prepare performance reports. Ensure compliance with company policies and safety regulations. Support system improvements (ERP/CRM systems). Qualifications Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred). 5–7 years’ experience in customer service and/or logistics. Previous team leadership or supervisory experience. Experience with ERP/CRM "SAP" systems. Strong understanding of supply chain and distribution processes. Additional Information We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. Global Contract type: Permanent Region: EMEA Area: Africa Global Department: Logistics

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

This role involves leading and coaching the customer service team to meet performance targets, ensuring accurate order processing, invoicing, and professional handling of escalated customer inquiries. Additionally, the leader must coordinate inbound/outbound logistics, manage delivery scheduling, monitor inventory, and optimize transportation processes.