Customer Services and Sales Officer at British Council

, , Mauritius -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Marketing, Negotiating Techniques, CRM Software, Data Management, Training, Child Protection, Social Media Management, Customer Feedback, Examination Services, Product Knowledge, Communication, Problem Solving, Team Coordination, Customer Journey

Industry

Non-profit Organizations

Description

Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey Ensure the standard response bank is regularly refreshed to respond to customer queries Carry out all reception and registration duties in line with relevant corporate standards and policies. Record all forms of customer data and records accurately via agreed online and offline tools Contribute to the Voice of the Customer programme by regularly sharing weekly insights and comments gathered from customers through formal and informal channels Maintain an up-to-date contact database of all our customers, in relevant segments, within agreed CRM procedures Support delivery of high quality, up to date training and testing for young learners and adults Ensure that all interactions are as per Exams and Teaching Centre standards and Corporate Child protection and Safe-Guarding policies Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements Responsible for building own product knowledge through interaction with product managers and using learning portal Support to Teaching Centre Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan Coordinate with other Exams team members on an ongoing basis to ensure a seamless customer journey. Manage social media enquiries and complaints in an effective and brand-appropriate manner to create in order to create better customer experience. Contribute directly to customer service indicators such as customer feedback, mystery shopping and customer effort assessment scores for the Exams centre Minimum/essential Higher Diploma and/or equivalent professional experience Comprehensive, proven experience as a customer service and sales executive Thorough understanding of marketing and negotiating techniques Fast learner and passion for customer service and sales Self-motivated with a results-driven approach Customer Service Professional Qualification Relevant qualification or training undertaken in Sales Hands-on experience with CRM software is a plus

Responsibilities

The Customer Services and Sales Officer is responsible for providing a consistent and positive customer experience while managing customer expectations. They will also support the delivery of examination services and contribute to customer service indicators.