The ideal candidate will have:

• Previous experience of working in an administrative capacity within an office environment
• Previous customer services experience
• Excellent communication skills – both verbal and written
• Strong IT skills (Microsoft Office)
• Excellent attention to detail
• The ability to work as part of a team and liaise with various other departments within the business.
• A can-do attitude and active team player prepared to “go the extra mile”
• A polite and professional demeanor for customer services skill

(Monday-Friday 9am-5pm and Saturdays 9am – 12.30pm on a rota basis)
Chalfont St Giles Office, Buckinghamshire
The Buckinghamshire Building Society is looking for an enthusiastic individual to join its busy customer services team, assisting with opening and maintaining savings accounts for our members, and providing them with a personalised, compliant service. It is a great opportunity for someone with excellent administration and customer service skills who is seeking an interesting, varied role in financial services.
If you would like to work amongst passionate individuals who have the Society’s values at the core to everything they do, we would love to hear from you.

The main responsibilities of the Customer Services Assistant will include:

• General office administration
• Accurately inputting data into bespoke data management systems and Excel
• “Best in class” customer service both face to face and when dealing with telephone queries.
• Cashiering and monitoring of branch cash limits, which includes opening & balancing individual till, banking preparation and preparing end of day figures to report to Finance and ordering cash from the external courier.
• Opening new accounts and setting up new customer & a/c type on system.
• MyBBS accounts administration
• A thorough knowledge and understanding of Society products and the ability to communicate product detail & compliance requirements to existing and prospective customers.
• Addressing customer’s complaints directly when appropriate or escalating to the Customer Services Team Leader if required (ensuring that all customer feedback is captured to assist in the improvement of our customer offering).

The ideal candidate will have:

• Previous experience of working in an administrative capacity within an office environment
• Previous customer services experience
• Excellent communication skills – both verbal and written
• Strong IT skills (Microsoft Office)
• Excellent attention to detail
• The ability to work as part of a team and liaise with various other departments within the business.
• A can-do attitude and active team player prepared to “go the extra mile”
• A polite and professional demeanor for customer services skills

About Us
Buckinghamshire Building Society was founded in 1907 with a simple purpose to provide a safe home for people’s money and to help people achieve the dream of home ownership. That same purpose lives on today through the Bucks’ vision to be the best small building society, endorsed by a thriving membership locally and nationally, committed to helping members achieve financial security and home ownership.
Our “Sustainably Strong | Member Centred | Community Rooted” strategy guides our activities which centre on providing a unique mortgage and savings proposition. We have a particularly strong association with areas such as parental/family support for first time buyers, shared ownership, self-build, and retirement lending, and provide an award-winning mortgage service through responsiveness, reliability and individually assessed underwriting. We distribute mortgages mainly through intermediaries and have a diversified lending portfolio across England and Wales.
Our savings range has similar breadth and reach, albeit with a greater concentration in the local area. As the only building society headquartered in Buckinghamshire, we are proud of our lasting work with partners and charities, and we are committed to driving purpose-aligned benefits to the local community. Most of all, we strive to offer our members an outstanding level of customer service, and continue to invest in our people, prioritising engagement, development, and well-being to make the Bucks an exceptional place to work.
The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Work Location: In perso