Join Hillcroft Surgery Supplies and help support the nation’s health. As part of our Customer Service Team, you’ll ensure GP surgeries and Health Centres across the UK get the supplies they need—on time, every time. We value every team member, offer full training, and provide a modern, supportive workplace. If you’re passionate about delivering excellent customer service, we want to hear from you.

Duties & Responsibilities

• Be the first point of contact for customers by phone, email, web, and live chat
• Process orders received via telephone, web, email, and fax
• Manage the sales inbox and handle returns
• Respond to sales enquiries and pass them to Area Sales Coordinators
• Resolve customer complaints and problems with care and efficiency
• Use a variety of computer systems (including bespoke packages)
• Complete general administrative tasks (filing, photocopying, etc.) as needed

Requirements

• Proven ability to deliver excellent customer service in any sector
• Outstanding listening and communication skills
• Willingness to go the extra mile for customers
• High attention to detail
• Strong organisational and time management skills
• Confident keyboard and numeracy skills
• Ability to think on your feet and stay calm under pressure
• IT literate (full training provided)
• Office-based customer service experience is not essential—full training will be given

Why Join Us?

• Competitive salary: £28,600 per year
• Modern, comfortable office environment
• Free hot and cold drinks every day
• Two free lunches each week
• Ongoing training and development opportunities
• Free on-site parking
• 28 days holiday per year (including bank holidays)
• Be part of a collaborative, forward-thinking, and expanding business
• Your voice will be heard, and your growth will be supported

Role Details

• Full-time, 12-month maternity cover (mid-September 2025 to September 2026)
• Hours: Monday to Friday, 8:00am–5:30pm or 8:45am–6:15pm (rota basis)

How to Apply
Send your CV to us. If your application is successful, we’ll be in touch.

Duties & Responsibilities

• Be the first point of contact for customers by phone, email, web, and live chat
• Process orders received via telephone, web, email, and fax
• Manage the sales inbox and handle returns
• Respond to sales enquiries and pass them to Area Sales Coordinators
• Resolve customer complaints and problems with care and efficiency
• Use a variety of computer systems (including bespoke packages)
• Complete general administrative tasks (filing, photocopying, etc.) as neede

Role Details

• Full-time, 12-month maternity cover (mid-September 2025 to September 2026)
• Hours: Monday to Friday, 8:00am–5:30pm or 8:45am–6:15pm (rota basis