KNOWLEDGE, SKILLS AND EXPERIENCE

The position requires:

• The ability to actively listen to customers so you can adequately gauge and address their needs
• Friendly, cheerful, positive and self-driven
• Able to work independently and as part of a team
• Passionate about giving the highest level of service to our customers
• Strong administrative and organisational skills
• Excellent writing skills with the competence to quickly compose emails to a wide range of customers.
• Excellent verbal communication skills to clearly share and relay information
• Computer literacy, including knowledge of relevant software packages, such as CRM systems
• The ability to remain calm, diplomatic and polite when dealing with complaints or challenging customers
• Strong problem-solving skills to determine the best possible solutions for customer issues
• Positive about learning and embracing challenge and change.
• Proficiency in a range of software including excel
• Good command of the English language
• Presentable appearance in customer-facing environments

The Customer Service Assistant will provide first point support to customers across all areas of the business working closely with the Sales and Marketing team. The role will require:

• Handling all incoming customer queries and questions.
• Handling bookings enquiries via email and phone
• Monitoring orders and responding to customer enquires liaising and co ordinating with the operational team.
• Providing the appropriate service and information or referring customers to other departments such as Teamwear Sales, The Cricket Centres and retail.
• Resolving customer disputes and issuing refunds as needed
• Referring problematic issues that cannot be solved to management
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.
• Handling payment transactions.
• Always adhering to a company’s policies and procedures when assisting customers.

· Welcoming hirers into the building, ensuring everything is running smoothly at reception

• Any other duties as would be expected of a customer services assistant