Customer Services Assistant at University of Waikato Careers

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Microsoft Office, Database Management, Digital Tools, Communication, Teamwork, Flexibility, Health and Fitness, Problem Solving, Sales, Administration, Reception Duties, Event Management, Interpersonal Skills, Multitasking

Industry

Research Services

Description

Great team vibe and supportive culture Dynamic, vibrant campus environment Inclusive Sport and Wellbeing community Ngā kōrero mō te tūranga – About the role Are you passionate about creating great experiences and connecting with people? At UniRec, we’re looking for a friendly and professional Customer Services Assistant to be the welcoming face for our members. In this role, you’ll: Deliver exceptional frontline service, ensuring every member feels valued and supported. Assist with membership sales and provide knowledgeable guidance tailored to customer needs. Manage reception duties, facility and programme bookings, and general administration. Play a key role in creating a vibrant, welcoming environment for all UniRec visitors. If you enjoy working in a fast-paced, people-focused environment and thrive on making every interaction positive, we’d love to hear from you! Salary will based on skills, knowledge and experience brought to the position. This is a part-time role (20 hours a week), based on our Hillcrest Campus. For more information on the role please see the position description. All applications must be submitted through the online portal, emailed applications will not be accepted. Ko wai koe? – Who are you? You’re a friendly, motivated, and professional individual with spark who thrives in a busy, people-focused environment. You bring strong customer service skills, excellent attention to detail, and the ability to manage multiple tasks with efficiency and accuracy. You’re confident using Microsoft Office, databases, and other digital tools, and you’re adaptable to evening, early morning and weekend work. You communicate effectively, build rapport with people from diverse backgrounds, and approach challenges with a calm, balanced, and solution-focused mindset. You value teamwork, flexibility, and creating positive experiences for everyone you interact with. You live and practise health and fitness, a background in recreation or customer service, and a genuine enthusiasm for supporting a vibrant, welcoming environment. Don’t meet every single requirement? Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we’re committed to creating a diverse, inclusive, and genuine workplace. So, if you’re excited about this role but your experience doesn’t perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team. Ko wai mātou? – Who are we? The Sport and Wellbeing Group develop and manage high quality, relevant sport and wellbeing programmes and facilities that support students, staff and the wider community to be active and healthy, enhancing the University of Waikato experience. Sport and Wellbeing managed facilities and services include UniRec, Wellbeing Hub, Esport Arena and university sport fields, events and clubs. The Sport and Wellbeing Group is part of the Office of the Vice-Chancellor, the university's executive leadership office, and is led by the Associate Director, Sport and Wellbeing. He aha ngā take me tono mai ai koe? – Why should you apply for this position? We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits. The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here. Ko te Tangata – For the People The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all. E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa. Applications Close on Thursday 15 January 2026 Requisition number: 1003102

Responsibilities

The Customer Services Assistant will deliver exceptional frontline service and assist with membership sales while managing reception duties and general administration. They will play a key role in creating a vibrant, welcoming environment for all visitors.