JOIN SAICA NATUR, A DIVISION OF THE SAICA GROUP SPECIALIZING IN WASTE MANAGEMENT AND ENVIRONMENTAL SOLUTIONS. AT SAICA NATUR, YOU WILL GIVE WASTE A SECOND LIFE, DRIVING THE CIRCULAR ECONOMY FORWARD.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Natur, you’ll be part of the circle!
We believe in talent, professional growth, and making a positive impact on the world. If you’re looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

WORK EXPERIENCE:

Customer Service

EDUCATION:

GCSEs (General Certificate of Secondary Education): Administration

ABOUT THE ROLE

Putting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe. You will be leading our customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for our customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers. All of your customer and contractor interactions will be done through phone and email and you will be fully trained on our in-house bespoke systems and processes. We pride ourselves on providing a best in class service and we are looking for like-minded people who want to share in our journey.

IN ADDITION TO THIS AS OUR CUSTOMER SERVICES ASSOCIATE YOU WILL BE RESPONSIBLE FOR:

• Achieving day-to-day operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately.
• Follow up on customer interactions
• Organise workflows to meet customer timeframes
• Address customer questions about new and existing services and co-ordinate Saica Natur’s response accordingly through collaboration with Saica stakeholders and its sub-contractors
• Work in close collaboration with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within the agreed customer SLAs
• Undertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role.