JOB SUMMARY

The Customer Services Associate serves as the primary point of contact for QV Systems customers, delivering exceptional technical and functional support across the entire customer lifecycle. This role bridges customer success, support, and implementation functions to ensure customers achieve maximum value from QV Systems products and services.
The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support, diagnosing and resolving customer issues, and maintaining customer-facing help documentation to ensure accuracy and accessibility. Additionally, the role requires proactively introducing existing customers to new features and products that align with their business objectives, identifying opportunities for product adoption and expansion, and assisting with new customer implementations to ensure smooth onboarding experiences.

JOBHOLDER REQUIREMENTS:

• Strong technical aptitude with ability to learn new software systems quickly
• A bright, highly motivated and driven individual.
• A strong belief in the importance of delivering exceptional customer experiences.
• A naturally curious individual with a keen interest in learning new technologies and industries.
• 1-2 years of experience in customer service, technical support, or customer-facing roles
• Bachelor’s degree in Business, Communications, Technology, or related field, or equivalent professional experience (desirable)
• Experience with customer relationship management (CRM) systems and ticketing platforms (desirable)
  Join us in delivering outstanding customer experiences while developing your skills in a supportive environment!
  Job Types: Full-time, Permanent
  Pay: Up to £28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

Ability to commute/relocate:

• Bedford MK40: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Willingness to travel:

• 75% (required)

Work Location: Hybrid remote in Bedford MK4