JOB SUMMARY:

This position is responsible for data entry/spreadsheet development for special projects, composing letters/contract renewal announcements and independently managing customer service requests regarding complex issues/problems. This position also works with a team of professionals and support staff in establishing and administering contracts for product and services in the Northern California Region. The position is responsible for providing customer service to all CSA and regional customers and suppliers.

BASIC QUALIFICATIONS:

Experience

• Minimum two (2) years previous clerical experience, demonstrated telephone communications skills, (i.e., handling all internal and external calls with diplomacy and discretion.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or equivalent.

License, Certification, Registration

• N/A

Additional Requirements:

• Computer skills required (MS office), familiarity working in a PC Windows environment.
• Knowledge of Lotus Notes and mainframe programs
• Ability to interact with supplier, internal and external staff and management in a courteous and confidential manner.
• Must have good customer service skills.
• Ability to work independently, organize and complete work with limited supervision.
• Must be able to work in a labor - management partnership environment.

Preferred Qualifications:

• Minimum two (2) or more years related experience preferred working in a health care environment.

PrimaryLocation : California,Pleasanton,Pleasanton Tech Cntr Building A
HoursPerWeek : 1
Shift : Day
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat *On-Call position; variable shifts
WorkingHoursStart : 07:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A04|OPEIU|Local 29
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Oakland Reg - 1950 Franklin - Rgnl HR-Float Pool - 0208
Travel : Yes, 100 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status

• Open and distribute mail, contracts and designated reports. Receive incoming calls, transfer calls promptly, and efficiently. Expedite purchase orders. Greet visitors and suppliers. Process check orders request, orders department supplies, schedules conference rooms, conference calls, and luncheon for meetings/holidays. Coordinate departmental moves. Other responsibilities include copying, faxing, filing, light billing, checking/coding invoices. Data entry (will be trained on TIMS for processing contracts, changes orders, and items adds). Create spreadsheets from reports, assist with all mass mailings, and interact successfully with all levels of management, employees, customers and business partners.