Customer Services Co-ordinator at Linfox

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Administration, Attention To Detail, Microsoft Word, Microsoft Excel, Planning, Organising, Meeting Deadlines, Proactive, Solutions-Focused Approach, Issue Resolution, Reporting, Root Cause Analysis

Industry

Logistics;Transportation;Supply Chain and Storage

Description

MŌ MĀTOU | ABOUT US At Linfox, we believe in delivering more than logistics. We create supply chain solutions that keep New Zealand moving, underpinned by our values of Loyalty, Integrity, Fairness and Trust. HE ANGITŪTANGA | THE OPPORTUNITY Reporting to the Customer Engagement Manager, your main responsibility will be to act as the central point of contact between our customers, warehouse and transport operations, ensuring accurate information, timely reporting and effective issue resolution. NGĀ KAWENGA | KEY RESPONSIBILITIES In this role, you will be responsible for delivering a high standard of customer service and operational support through the following key activities: * Act as the first point of contact for warehouse and transport customers * Investigate and resolve customer queries via phone and email * Prepare and distribute DIFOT and customer performance reports * Follow up and manage outstanding issues using Smartsheet * Support continuous improvement through process documentation and root cause analysis Ō PŪKENGA | ABOUT YOU To be successful in this role, you will bring strong customer service capability, sound administration skills and the ability to manage multiple priorities in a fast-paced environment: * Proven customer service and communication skills * Previous administration experience with strong attention to detail * Proficiency in Microsoft Word and Excel * Ability to plan, organise and meet deadlines * A proactive, solutions-focused approach ME PĒHEA TE TONO | APPLY NOW If you’re ready to take the next step in your career and contribute to a team that makes a real difference, we’d love to hear from you. Please note: You must have the right to work in New Zealand and be able to meet our employment criteria, including a criminal history check and full medical with drug & alcohol testing.

Responsibilities

The main responsibility is acting as the central point of contact between customers, warehouse, and transport operations to ensure accurate information, timely reporting, and effective issue resolution. Key activities include serving as the first point of contact for customers and investigating/resolving queries via phone and email.