Mast Group Ltd. are a world class manufacturer and supplier of diagnostic products for clinical, industrial and veterinary testing. As an independent company, since 1959, our commitment to maintaining integrityand customer satisfaction, combined with innovation in in-vitro diagnostics, has resulted in improved clinical decisions and pathways.
We are looking to recruit a highly skilled and conscientious Customer Services Coordinator to join the team based at our Daresbury site. The job holder will operate, maintain and continuously improve customer and administrative support systems with the aim of assisting the Company in achieving its sales and serviceability objectives. The successful candidate should be willing to actively engage and contribute their knowledge, to aid the progression of customer services, ensuring the Company’s service exceeds customer expectations.

· To provide excellent proactive service to customers and achieve KPIs
· First point of contact for customer queries via email and telephone
· To build good working relationships with customers and distributors
· Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement
· Work closely with other departments such as sales, marketing, warehouse and logistics etc.
· Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards
· Lead resolution of queries, issues and complaints relating to UK and export orders
· To be a primary contact for intercompany order management
· To issue credit notes when authorised by senior management
· Contribute to the management of stock allocation in relation to back orders
· Ensure prompt shipment of product to customers in the UK and internationally
· Experience of checking credit notes along side Finance
In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.