Job reference: 001660
Salary: £29,870 rising to £31,140 per annum, upon successful completion of your probation period
Closing date: 23/07/2025
Location: Bede Island - Leicester
Employment type: Permanent
Hours Per Week: Various up to 35 hours per week (This role involves working shift patterns, including weekend working, please see below for more information)

ARE YOU THE KIND OF PERSON WHO THRIVES ON MAKING THINGS BETTER FOR OTHERS?

Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, we’re not just about properties – we’re about people, and we’re on the lookout for someone who shares our passion for excellent service.
We’re looking for a Customer Services Coordinator to join our brilliant team. This isn’t your average customer service job – this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere that’s committed to doing things better, this could be the role for you.
We also have fixed term opportunities which may be considered throughout the process.

AGENCIES: WE KNOW WHERE YOU ARE IF WE NEED YOUR SUPPORT SO PLEASE DO NOT CONTACT US.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
Job Types: Full-time, Permanent
Pay: £29,870.00-£31,140.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Leicester LE2 7E

WHAT YOU’LL BE DOING…

You’ll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day-to-day, you’ll:

• Respond to resident enquiries via phone, email, webchat, social media, and more
• Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact
• Take ownership of customer queries, ensuring they are passed to the right teams when needed
• Use internal systems and knowledge resources to provide consistent, accurate advice
• Spot opportunities for service improvement and work with stakeholders to make improvements to the service
• Support new build residents by liaising with managing agents and dealing with defect-related queries
• Ensure customer interactions are logged correctly in our CRM system
• Build lasting relationships with residents through outstanding service and empathy

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.