PERMANENT AND FIXED TERM POSITION AVAILABLE

Join our dynamic Sweet Treats team, where passion meets performance! We’re a leading name in the food manufacturing sector, delivering delicious products and exceptional service to customers across the world. We’re looking for a proactive and customer-focused Customer Services Coordinator to help us maintain and grow our strong relationships with key customers.

THE ROLE

As a Customer Services Coordinator, you’ll be the heartbeat of our customer operations. You’ll manage daily account processing, resolve queries, and collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.

KEY RESPONSIBILITIES

• Analyze customer orders and identify demand fluctuations.
• Liaise with stock teams and bakery schedulers to ensure product availability.
• Communicate proactively with customers regarding order issues.
• Manage promotions, forecasts, and daily order trackers.
• Collaborate with supply chain and commercial teams.
• Investigate and report root causes of order shortages.
• Attend operational meetings and produce performance reports.
• Handle sample requests and maintain system housekeeping.