Tidyco is a multi-divisional engineering company based in Derby, since 1973, and we are looking for an enthusiastic individual to join their team.

JOB DESCRIPTION:

We are currently looking to recruit a Customer Services Coordinator to provide outstanding levels of service and help maximise the sales potential of all new and prospective customers. This is a full time, permanent, position, working 40 hours per week (Monday – Friday).

SKILLS / REQUIREMENT:

• Good IT skills.
• Previous experience within a customer facing or customer services role.
• Good communication skills both written and verbal.
• Excellent telephone manner.
• Strong organisational skills with the ability to prioritise workload effectively.
• Ability to resolve customer issues efficiently and empathetically.
• High attention to detail and accuracy.
• Professional and positive attitude.
• Experience coordinating or managing customer interactions across various communication channels (phone, email, live chat, etc.).
• To be able to work under pressure.
  Location: Tidyco Ltd, Pentagon Island, Derby.
  Due to the nature of the role, this a field-based position and you must be willing to travel. Primarily you

RESPONSIBILITIES:

Reporting directly in to the Climate Control Divisional Director, your main duties will include;

• The handling of incoming telephone, internet and email enquiries and orders.
• The processing of orders onto the internal CRM system accurately as per SLA’s.
• Provide proactive administration support of the sales database and Sage 1000
• Process and generation of export documentation.
• Purchase order chase and housekeeping of CRM system.
• Any other tasks to support internal sales and Site services.
• Provide escalation where required for customer complaints, order delays and any other issues.
• Chasing of suppliers to ensure orders are manufactured and delivered to customers on time.