untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

• Bonus scheme
• 26 days holiday with additional bank holidays
• Enhanced Company Pension Scheme
• 24/7 GP
• Holiday Buy Scheme
• Life Assurance
• Retail discount portal
• Employee Assistance Programme

About The Role

We have a vacancy for a Customer Services Coordinator

We have a new opportunity for a Customer Services Coordinator to join our Western Regional team, based from our Exeter Office as a result of internal development.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Head of Customer Services
• Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
• Help continuous improvement in customer satisfaction ratings
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