City & County Graphics Ltd is a leading provider of high-quality, innovative signage solutions. We help businesses — from top property developers and premium housebuilders to renowned blue-chip brands — make a lasting visual impact.
We are looking for a proactive and detail-oriented Customer Services Executive to join our growing team. This role blends client relationship management with hands-on project co-ordination - ideal for someone who enjoys both on-site and office environments, ownership and seeing a project through from start to finish.

Key Responsibilities:

• Build strong relationships with new and existing clients, ensuring exceptional service at every touchpoint;
• Be the first point of contact for clients - handling enquiries, taking briefs (in person, on-site, over the phone, or by email) and building strong working relationships;
• Conduct site surveys - these site surveys could involve meeting clients on-site, in any county, therefore travel and early starts are probable, taking accurate measurements, notes and photos to support quoting and proofing;
• Collaborate with internal teams to build accurate quotations, ensuring client requests are feasible, safe and profitable;
• Help co-ordinate jobs from briefing to completion: liaising between clients, design, production, and installation teams;
• Visit installation sites nationwide to oversee final delivery and ensure high standards are met;
• Monitor each job’s progress and profitability - flagging issues early and contributing to post-project reviews;
• Ensure accurate, timely handover of information for invoicing and job completion;
• Identify opportunities to upsell or recommend services that meet client needs.

What We’re Looking For:

• Strong communication and interpersonal skills;
• Previous experience in a customer service, account management, or client-facing role;
• Highly organised, with the ability to juggle multiple projects and priorities;
• A proactive mindset with a keen eye for detail and problem-solving;
• Comfortable working both in-office and on-site.

We offer a salary of £38k plus a vehicle allowance, a modern factory in rural Oxfordshire and plentiful free parking.
If you have the qualities to fulfil this role, don’t hesitate to contact us today.
Job Type: Full-time
Pay: Up to £38,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Build strong relationships with new and existing clients, ensuring exceptional service at every touchpoint;
• Be the first point of contact for clients - handling enquiries, taking briefs (in person, on-site, over the phone, or by email) and building strong working relationships;
• Conduct site surveys - these site surveys could involve meeting clients on-site, in any county, therefore travel and early starts are probable, taking accurate measurements, notes and photos to support quoting and proofing;
• Collaborate with internal teams to build accurate quotations, ensuring client requests are feasible, safe and profitable;
• Help co-ordinate jobs from briefing to completion: liaising between clients, design, production, and installation teams;
• Visit installation sites nationwide to oversee final delivery and ensure high standards are met;
• Monitor each job’s progress and profitability - flagging issues early and contributing to post-project reviews;
• Ensure accurate, timely handover of information for invoicing and job completion;
• Identify opportunities to upsell or recommend services that meet client needs