Location: Portsmouth (Hybrid after success completion of probation )

Hours: 40 hours per week, between 7.45am-8.45pm.

Rotating shifts with the rota provided several weeks in advance (including some weekends and bank holidays on a rota)

Dynamite Recruitment is proud to be working in partnership with a well established organisation who provide a very unique service to their customers .Due to growth our client is looking to recruit skilled and experienced customer service professionals to join their team

This isn't your typical customer service role. Every conversation is different, and every day you'll have the opportunity to make a genuine difference by guiding customers through unexpected situations with empathy, professionalism and reassurance.

If you're someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering exceptional customer service, we'd love to hear from you.

As a Customer Service Executive, you'll manage a portfolio of customer cases/ enquiries from start to finish, ensuring every individual receives the support they need while maintaining excellent service standards.

What You'll Be Doing:

• Managing a caseload of customer enquiries and ongoing cases
• Providing outstanding customer support over the telephone and via email
• Coordinating with internal departments and external partners to progress cases efficiently
• Keeping accurate records and updating internal systems
• Prioritising multiple tasks while working to agreed service levels
• Identifying complex cases and escalating where appropriate
• Delivering a compassionate, professional and customer-focused service at every stage

We're interested in people with:

• Previous customer service experience
• Excellent written and verbal communication skills
• Strong IT skills and confidence using multiple systems
• Excellent organisational and time management skills
• The ability to make confident decisions
• A calm, empathetic approach under pressure
• Strong attention to detail
• A proactive and positive attitude

Training & Development

Full training is provided through an office-based induction programme, giving you all the knowledge and support needed to succeed.

You'll continue to receive ongoing coaching and development throughout your probation and beyond, with genuine opportunities for career progression as your skills and experience grow.

If you're looking for a rewarding customer service role where you can make a real impact while developing your career, we'd love to hear from you.

• Please submit your CV asap