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Customer Services Executive at Interwood Mobel
Lahore, Punjab, Pakistan -
Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Complaint Handling, Communication, Documentation, Coordination, Problem Solving, Attention to Detail, Follow-Up, MS Office, Customer Focused

Industry

Furniture and Home Furnishings Manufacturing

Description
We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset. Roles & Responsibilities: Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines. Communicate effectively with customers by providing regular updates throughout the complaint process. Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints. Escalate complex or unresolved issues to the complaint in-charge for further action. Share consolidated daily complaint updates with management and review service call reports to identify improvement areas. Generate and maintain accurate records of service calls and relevant documentation. Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management. Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction. Requirements: Bachelor’s degree in Business Administration, Customer Service, or a related field. Proven experience in complaint handling, customer service, or coordination roles. Strong communication, follow-up, and documentation skills. Ability to work under pressure and manage multiple priorities. Proficiency in MS Office and familiarity with complaint management systems. Customer-focused mindset with problem-solving abilities - Medical Insurance - Provident Fund - EOBI - Paid Leaves
Responsibilities
The Customer Service Executive will manage customer complaints, ensuring timely resolution and maintaining communication with customers and internal teams. This role involves daily follow-ups with relevant departments and sharing updates with management.