SKILLS AND QUALIFICATIONS:

• Previous experience in customer service or export logistics preferred.
• GCSE in English and math at Grade C/4 or above; additional qualifications in logistics or international trade are a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to handle multiple tasks and resolve issues efficiently.
• Collaborative and able to work well in a team environment.

ROLE OVERVIEW:

• Position: Customer Service Assistant (Export)
• Department: Export, Customer Services Office
• Reports to: Logistics Manager
• Key Focus: Delivering excellent customer service.

KEY RESPONSIBILITIES:

• Order Processing:
• Handle customer orders from receipt to dispatch.
• Ensure accurate and timely processing of export documentation.
• Coordinate with internal departments to meet customer requirements.
• Customer Communication:
• Serve as a point of contact for export customers.
• Address customer inquiries and resolve issues promptly.
• Provide regular updates on order status and shipping details.
• Documentation and Compliance:
• Assist in the preparation and verification of export documentation, including invoices, packing lists, and certificates of origin.
• Ensure compliance with international shipping regulations and export laws.
• Maintain accurate records of all export transactions.
• Logistics Coordination:
• Liaise with freight forwarders and shipping agents to arrange transportation.
• Track shipments and ensure timely delivery to customers.
• Resolve any logistical issues that may arise during the shipping process.
• Administrative Support:

· Answering and directing calls

• Assist with general office tasks, including filing, data entry, and report generation.
• Support the Logistics Manager and other team members as needed.
• Participate in team meetings and contribute to process improvements.