Job Description
Job Title: Customer Services Flexible Assistant
Posting Start Date: 06/08/2025
Job Id: 1263
School/Department: Accommodation & Commercial Services
Work Arrangement: Full Time (On site)
Contract Type: Permanent
Salary per annum (£): £23414 - £24344
Closing Date: 20/08/2025
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities,a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Find out more at sheffield.ac.uk/jobs/benefits and join us to become part of something special.

OVERVIEW

The role of Customer Service Assistant is a key role in supporting students, staff and visitors.
A customer focused personality is essential, along with the ability to provide advice, support and general information to a diverse audience. The role involves working across two customer services reception desks, both at Ranmoor and Endcliffe, as well as managing telephone and email communications.
We are looking for an enthusiastic and self-motivated individual with excellent customer service skills, with a flexible approach to covering early shifts (6am start) and late shifts (10pm finish), including weekends and bank holidays.

• Provide excellent and professional customer service for students, visitors and staff.
• Handle enquiries via phone, email and in person from students, staff, and external stakeholders. Coordinate with the University security team for student lockouts.
• Act as a first point of contact, to resolve complaints promptly and effectively.
• Assist with bedroom allocation for ad-hoc cohorts including summer conferencing and respond to guest enquiries.
• Record daily deliveries, post and lost property; prepare outgoing mail for students and staff.
• Manage distribution and return of keys/fobs for accommodation buildings including cycle storage and car parking permits.
• Support the management and auditing of 9,000 building keys, including daily and annual checks.
• Coordinate with the Accommodation Office and Residence Life to allocate emergency rooms.
• Process card payments for keys, fobs, and laundry cards; reconcile daily and ensure PCI compliance with Finance.
• Log maintenance enquiries via StarRez, coordinate with contractors and staff, and notify residents of planned maintenance.
• Manage the site entrance barrier system at Ranmoor & Endcliffe sites, controlling access as needed.
• Assist with Intro Weekend and semester changeover preparations, including key preparation, welcome packs, fob programming, and coordination with other University sites.
• Support student arrivals and departures during Intro and Exit Weekends, ensuring keys are checked in/out and rooms are inspected for vacancy.
• Support the recruitment of new students by conducting Open Day accommodation viewings, leading campus tours, and assisting at information stands.
• Carry out other duties, commensurate with the grade and remit of the post.