Customer Services Inbound Agent at personnel selection
Andover SP10, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

19 Sep, 25

Salary

27030.0

Posted On

20 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Compassion

Industry

Marketing/Advertising/Sales

Description

Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Inbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.

Benefits include:

  • Generous 30 days holiday plus bank holidays
  • Bupa Health Cash Plan
  • Life Assurance
  • Company Pension, or option for SMART Pension.
  • Family friendly occupational benefits
  • Employee Assistance Programme, including access 24/7
  • Comprehensive Induction
  • Learning and Development Academy
  • Discounted Gym membership
  • Cycle to work scheme.

Your role will involve:

  • Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
  • Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
  • Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
  • Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
  • Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.

We are looking for experienced agents with the following attributes:

  • Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
  • Self-Motivated & Disciplined: Driven to exceed targets, and willing to go the extra mile.
  • Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
  • Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.

Please do send your CV ASAP!
Job Types: Full-time, Permanent
Pay: £27,030.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person
Reference ID: 250129/

Responsibilities
  • Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
  • Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
  • Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
  • Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
  • Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score
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