CUSTOMER SERVICES MANAGER

Can you bring your Management skills to our Customer Service department? Join our team based in Dublin and enjoy a collaborative culture that empowers you to build a career you can be proud of.

THE SKILLS AND EXPERIENCE YOU NEED

We are looking for someone who:

• Has experience in customer service management, ideally within telecom, consumer electronics, or remote services sectors.
• Has proven ability to lead, manage, and grow high-performing customer service teams.
• Has expertise in handling recurring revenue/subscription-based customer service models.
• Has a strong understanding of billing, revenue tracking, and familiarity with CRM/ERP systems and service tools.
• Has excellent communication and conflict resolution skills, with a strong analytical ability to handling complex issues.

As our Customer Services Manager you will to lead a customer support team, ensuring exceptional service delivery and efficient management of our services. A key part of the role will be to oversee the day-today administration and support of our service, through managing complex customer inquiries, complaints, and technical issues, ensuring prompt and effective resolutions.

You would also:

• Lead and mentor a customer service team, ensuring effective training, feedback, and a productive work environment.
• Handle escalated issues, ensuring swift resolution and high customer satisfaction through strong relationship management.
• Design and refine customer service processes and policies to boost efficiency, quality, and compliance.
• Support billing operations, contribute to revenue planning, and collaborate on financial reporting with relevant departments.
• Analyze service metrics and feedback to drive improvements, while aligning with cross-functional teams to enhance customer outcomes.