HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.
As a new employee of our Pension Services team, you will receive a robust interactive 8-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.
For more information, please email WMPFRecruitment@wolverhampton.gov.uk or to apply for this post please visit the following website:-
www.wmjobs.co.uk
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

THIS ROLE IS PART-TIME (3 DAYS PER WEEK), WITH THE FLEXIBILITY TO INCREASE TO FULL-TIME HOURS IF DESIRED

Do you have substantial experience in leading a customer services function and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!

responsibilities include:

• To lead the customer services team to deliver consistent customer service which meets the Fund’s high standard.
• Line management of the Customer Service team leaders.
• Responsible for the development of the team, ensuring their knowledge remains up to date with pension regulation changes including developing junior members of the team to deliver an excellent customer service.
• Responsible for the customer helpline ensuring that it is adequately staffed during the opening hours provided to members.
• Responsibility for a caseload of complaints, from initial contact to liaising with and advising officers and senior managers responsible for providing investigation reports and complaints responses