Customer Services Manager at Standard Aero

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Coordination, Technical Guidance, Financial Acumen, Interpersonal Communication, Microsoft Office, Sales Experience, Team Collaboration, Problem Solving, Margin Analysis, Administrative Tasks, PWC Engines Knowledge, Estimates Preparation, Invoice Review, Health and Safety Practices, Engine Overhaul, Repair Management

Industry

Aviation and Aerospace Component Manufacturing

Description

Primary Responsibilities: Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping Maintain and establish a trusting relationship between StandardAero and the Customer. Provide supporting departments with accurate and timely information. Provide Customer Service Representatives with guidance for proper preparation of estimates and invoices. Ensure all customer requests are complied with in a timely and professional manner. In liaison with relevant departments, provide technical guidance and assistance to Customers as requested. Prepare and present information to internal/external customers Review and approve all estimates and invoices. Review and approve summary condition reports. Maintain sales forecast on an as required basis. Establish engine work scope based on customer request as well as engineering suggestions and recommendations. Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator. Coordinate the processing of piece part assemblies and advance exchanges. Responsible for the review, determination and reporting of margin analysis. Model behaviours consistent with good quality, health and safety and environmental management practices. Perform administrative tasks and all other duties as required to ensure departmental efficiencies. Qualifications: Minimum four years experience in aerospace industry with preferences given to those who have worked on PWC engines. Excellent interpersonal communication skills. Intermediate level ability with Microsoft Office suite with particular focus on Excel. Ability to quickly adopt internal systems/databases. Ability to work flexible hours with occasional overtime. Strong financial acumen and familiarity with accounting techniques. Work experience in Sales, Customer Service or a related field is an asset. Desire to grow, learn, and work in a team environment.

Responsibilities

The Customer Services Manager coordinates and oversees all logistics associated with engine overhaul and repair, ensuring customer requests are met in a timely manner. They also maintain relationships with customers and provide technical guidance as needed.