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Customer Services Officer (1-Year contract) at BOC Group Life Assurance Company Limited

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Complaint Handling, Interpersonal Communication, MS Word, MS Excel, Chinese Word Processing, English Proficiency, Chinese Proficiency, Organizing Skills

Industry

Insurance

Description

Job Responsibilities: The incumbent will be responsible for delivering quality customer services including but not limited to handling daily operation of CS center, handling enquiries / complaints / feedback of customers, etc. Job Requirements: * Diploma or above in relevant disciplines * 3 years working experience in life insurance with solid customer relationship management experience * CS center working experience is an advantage * Excellent customer-service mindset with effective interpersonal and communication skill * Able to work independently and willing to work overtime * Positive, attentive to details and good organizing skills * Conversant with MS Word, Excel and Chinese Word Processing * Proficient in spoken & written English and Chinese We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary to: The Human Resources Department, BOC Group Life Assurance Company Limited, 13/F, 1111 King’s Road, Taikoo Shing, Hong Kong or e-mail to: hr@boclife.com.hk [hr@boclife.com.hk] (Data collected will be used for recruitment purpose only.)

Responsibilities

The officer will manage the daily operations of the customer service center. This includes handling customer enquiries, complaints, and general feedback to ensure quality service delivery.