About the Opportunity:

Appoint is excited to support a well-established business seeking a dedicated Customer Service officer to join their team in Brisbane CBD. If you're passionate about delivering exceptional service and want to work in a supportive environment that values your contributions, this could be the perfect fit for you.

The Appointment:

Due to continued growth, our client is expanding their customer service team at their CBD location. In this role, you'll be the first point of contact for customers, ensuring they receive prompt, professional, and friendly service. Your responsibilities will include:

• Handling customer enquiries via phone and email, providing accurate and time critical responses 
• Troubleshooting and alleviating customer concerns while maintaining a positive and proactive attitude.
• Working through caseloads as promptly as possible, ensuring precision and exceptional customer service 

The Appointee:

This role is ideal for a customer service professional who thrives in a fast-paced environment and enjoys being part of a team working towards a common goal. 

You’ll bring:

• Experience in a phone-based or frontline customer service role
• A solution-focused mindset with strong problem-solving skills
• The ability to handle multiple tasks while maintaining attention to detail
• Experience in financial services or highly regulate environments advantageous
• Excellent verbal and written communication skills
• A friendly and adaptable personality, with a passion for helping others