IF YOU HAVE ANY DIFFICULTIES ACCESSING THIS INFORMATION, PLEASE CONTACT FARIDA UDDIN ON FARIDA.UDDIN@ENFIELD.GOV.UK

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Key skills needed for the role:

• Ability to deliver excellent customer service and a genuine interest to help people
• Good IT skills and a sound knowledge of Microsoft Office packages
• A ‘can do’ attitude, and attention to detail
• Able to communicate clearly with customers and team members
• Organised, methodical and able to follow instructions accurately
• Empathetic and understanding
• Previous customer service or libraries experienc