Customer Services Officer; RMIT Active Hub (12 months & Third-Party Contrac at RMIT University

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Conflict Resolution, Attention To Detail, English Communication, Team Collaboration, Microsoft 365 Proficiency

Industry

Education Management

Description

Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working. Why RMIT University Vietnam? RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers The Role Serve as the first point of contact at the RMIT Active Hub (Saigon South campus), delivering excellent customer service to students, staff and visitors. Key responsibilities include managing reception operations, handling inquiries, coordinating facility bookings, and supporting programs and events. The role requires flexibility to work rotating shifts, including evenings and weekends. Reports to: Operations Manager, RMIT Active Hub Indirectly Reports to: Customer Services Coordinator, RMIT Active Hub Your Responsibilities Deliver a wide range of frontline services at the RMIT Active Hub reception, including check-in/check-out, facility bookings, equipment lending, and event support Respond promptly and accurately to requests, bookings, and inquiries via the service mailbox Maintain and update facility bookings and schedules across multiple channels for user accessibility Collect and track operational data for reporting and continuous improvement Promote and provide accurate information about programs, events, and activities at the Active Hub Coordinate with stakeholders to arrange facilities and logistics for events and activities hosted at RMIT Active Hub Administer first aid in emergency situations until professional medical assistance arrives. Perform other duties as assigned by the Operations Manager, RMIT Active Hub. Key Selection Criteria College degree in a relevant field is required; a bachelor's degree is preferred. Proven experience (1-2 years preferrable) in customer service with a positive, adaptable attitude. Strong problem-solving and conflict-resolution skills. Ability to prioritize tasks and maintain attention to detail. Excellent English communication skills (verbal and written) in a multicultural environment. Ability to work independently and collaboratively in a team. Proficiency in Microsoft 365 applications. Demonstrated alignment with RMIT values: Inclusion, Imagination, Integrity, Courage, Passion, and Impact. Additional Information Contract duration: 12 months Highly competitive gross salary Annual leave: 1 day per working month Accident Insurance 24/7 Free use of on-site sports and fitness facilities Library on campus and online - access to the RMIT Australia online library English Proficiency English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.5 (or equivalent CEST 170). To be eligible for this position, you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered. To Apply Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button. Important Notice Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn #RMITVietnam Applications Close: 7 thg 12 2025 11.59 pm RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region. https://www.rmit.edu.vn/about-us Culture Our Values inspire us, wherever we are in the world, and guide how we live and work together. Imagination. Integrity. Courage. Passion. Impact. Inclusion. What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other. Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. Find out what makes RMIT a great place to work

Responsibilities

Serve as the first point of contact at the RMIT Active Hub, delivering excellent customer service to students, staff, and visitors. Key responsibilities include managing reception operations, handling inquiries, coordinating facility bookings, and supporting programs and events.