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Customer Services Officer at The Hong Kong Jockey Club

Guangzhou, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Customer Service, Team Leadership, Problem Solving, Staff Recruitment, Training, Performance Evaluation, Operational Management, Conflict Resolution, Compliance Management

Industry

Non-profit Organizations

Description

Job Summary The job holder is responsible for building and maintaining relationships with a designated group of customers to ensure they have an exceptional racecourse experience. In addition, they may lead the team in achieving operational goals by fostering excellent communication, problem-solving, and delivering high-quality customer service to enhance overall customer satisfaction.Major Tasks Enhances overall customer satisfaction and fosters strong relationship-building and customer retention. Manages customer feedback and adheres to the service pledge in alignment with the Club's policies and standards. Improves customer experience across all touchpoints through operational enhancements. Provides dedicated customer service and implements on-site promotions/events as needed during racedays at assigned venues. Collaborates with various internal operational units to ensure effective execution of operations. Manages a team of part-time staff through the entire process, including recruitment, training, rostering, on-the-job coaching, and performance evaluation. Ensure compliance with the Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses. Perform any other related duties as assigned by supervisor. Education Bachelor degree in any disciplines.Qualifications Experience A minimum of 3 years relevant experience in customer facing environment such as airline and hospitality industry.

Responsibilities

The role focuses on building and maintaining strong customer relationships to ensure an exceptional racecourse experience. It also involves leading a team of part-time staff and collaborating with internal units to execute operational goals.