esponsibilities:

• Own the daily operation, from quote/order through to fulfilment and aftercare
• Lead, coach and develop the Sales Support team, creating a high-performing and customer-focused culture
• Take ownership of quotes, orders, customer queries and escalations, ensuring consistent processes and service levels
• Manage workflows and priorities to ensure customers receive a fast and reliable response
• Work closely with stores, operational teams, Finance and Supply Chain to ensure orders are delivered on time and right first time
• Identify operational bottlenecks and eliminate manual or duplicated processes, helping to build a scalable operating model
• Work closely with the Key Account Manager to maintain strong customer relationships and ensure SLAs are consistently achieved
• Monitor and report on key operational KPIs, including order fulfilment, quote and order turnaround, query resolution and SLA performance
• Ensure all relevant Health, Safety and Security requirements are met