COMPANY OVERVIEW

Gas Direct Ltd is England’s straightforward cylinder supplier, offering an alternative source of high-quality gas products. We pride ourselves on delivering exceptional service and competitive pricing to our customers.

SUMMARY

We are seeking a dedicated Customer Service Representative to join our team in England. In this role, you will play a vital part in upholding our commitment to first-class service, ensuring customer satisfaction while effectively addressing inquiries and providing support.

QUALIFICATIONS

• Proven experience in a customer service role, preferably in a related industry.
• Excellent communication skills in English; multilingual abilities are a plus.
• Strong phone etiquette and interpersonal skills.
• Proficient in data entry and maintaining accurate records.
• Ability to analyse customer needs and provide effective solutions.

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information regarding our range of gas products.
• Assist customers with order placements and processing.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Analyze customer feedback to improve service delivery.