Customer Services Operator

at  Orikan

INTRODUCTION:

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

DESCRIPTION:

The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and infringement operations.
Visit our website to learn more about our solutions: Solutions - Orikan
Our Customer Service Team is focused on two main services offered by Orikan: Residential ePermits, and the digital parking payment app PayStay.
In this team we work together to ensure the best possible outcomes for customers, while adhering to the relevant federal, state and local government laws, policies and guidelines. This is a fast-paced but supportive environment, where our team members can readily pivot into new tasks, multi-task, and thrive on the challenges that come with new projects.

• Provide professional, accurate and timely customer service to the public and clients predominantly relating to digital permits and enquiries about the PayStay app both via phone and email.
• Advise the public of their rights and obligations under relevant legislation
• Provide advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
• Accurate data entry of call summary into the CRM to create case history after each call
• Processing applications via internal software systems according to structured procedures